Returns and Refunds Policy

Due to the perishable nature of our frozen products, we do not accept returns for food items once they have been delivered. If you receive a damaged or incorrect product, please contact our support team within 24 hours to arrange for a replacement or a refund.

Return Process

• 1.
  Inspect Goods

  Please check your ice cream and frozen goods immediately upon delivery to ensure everything is in perfect condition.

• 2.
  Report Issues

  If there is any quality concern or delivery error, take a photo of the product and contact us via our customer service portal.

• 3.
  Verification

  Our team will review your claim and the provided evidence to determine if a refund or redelivery is applicable according to food safety standards.

• 4.
  Resolution

  Once approved, we will process your refund back to your original payment method or schedule a priority redelivery on the next available route.